Tips from the Top - February 2018
Giving Away the Store
When you start a relationship with a customer, you must set expectations about the amount of work you are going to do, the amount of product you are going to provide and your expectations for compensation...Read more
Cultivating Relationships that Last
When you travel with someone on a business trip, do not talk business. Get to know as much as possible about them. Then call first thing Monday morning to talk business!
Hire the Right Attitude
You can improve customer service and product knowledge through training - however hiring someone who has a poor attitude or is not a fit for your company will not be successful in the long run. That hire may actually harm the overall company morale. Use DISC or other behavioral assessments to ensure a good fit.
If you are finding it difficult to stay on task or focus, consider adding to your routine an exercise regimen. Also scheduling non-work activities can compel one to focus on getting the essentials completed.
Control Your Environment
Do unpleasant jobs in pleasant places.
Make every decision to satisfy the employee, the customer and the shareholder.